Q) What do you need to process my order? A) We need the artwork graphic files in proper format - For audio CDs, we need your music files, preferably pre-configured in DDP file format. (MadMaXstering takes care of this, if they do the mastering).
Important: - For CD cover artwork, we need your file in 400 dpi quality! If you send 300 dpi, the image quality will not be as good as it could be.
Q) When will my order be ready? A) After we receive all necessary elements, final CDs are ready in 6 - 12 business days. Our paper printer has a 5 - 10 day turnaround time, and is closed on Mondays! During holiday periods, expect delays.
Q) Is the finished product a CD-ROM? A) No, 3Suns manufactures Audio CDs according to the Audio Book standard, using Rimage-branded CD-Rs, which are tested and certified for the most rigorous data stability requirements.
When we have time, we will go into more detail on the differences between the 2 processes (CD-ROMs are replicated using a glass master, CD-Rs are duplicated from an original CD-image file, which is "burned" to the CD using a CD-Recorder. Our machine, the Rimage 3410 uses high-end TEAC recorders.
Q) Is shipping included in the price? A) No, but we can help you to arrange for the most cost-effective delivery, if needed.